Complaint

Generic request

For customers who have bought their skipasses from a professional (accommodation provider, tour operator, etc.), we invite you to send your requests directly to him/her

* Required field

Identity

Last Name

First Name

Street

Zip Code

City

Country

Phone Number

E-mail

I am a customer of this ski area

Yes

Details of your complaint

Please note that a proof of purchase might be needed later to process your request

Date of purchase

Place of purchase

Order reference

Mandatory proof : proof of purchase or picture of your keycard(s)

Date of the event

Complaint

I wish to receive information and promotional offers from Avoriaz mountain area.

As a customer of Avoriaz mountain area, you may receive newsletters and promotional offers from Avoriaz mountain area. If you do not wish to receive them, please tick this box.

In accordance with applicable regulations, any personal data collected is computer processed in order to manage your request. Unless you notify your objection, it may also be used to send you information and promotional offers. These data are reserved for the exclusive use of Avoriaz mountain area. These data are processed by the communication department of Avoriaz mountain area and any service provider authorised by Avoriaz mountain area. These data will be stored for 3 years from the end of your relationship with Avoriaz mountain area or your last contact with Avoriaz mountain area. You can access these data at any time and ask for their deletion. You also have a right of opposition, correction, limitation of treatment and portability of your personnal data. To exercise such rights, you may contact the department in charge of personal data protection by sending an email to: RGPD@groupe-sofival.com

In accordance with applicable regulations, any personal data collected is computer processed in order to manage your request. If you have given your explicit approval by tickig the box above, it may also be used to send you information and promotional offers. These data are reserved for the exclusive use of Avoriaz mountain area. These data are processed by the communication department of Avoriaz mountain area and any service provider authorised by Avoriaz mountain area. These data will be stored for 3 years from the end of your relationship with Avoriaz mountain area or your last contact with Avoriaz mountain area. You can access these data at any time and ask for their deletion. You also have a right of opposition, correction, limitation of treatment and portability of your personnal data. To exercise such rights, you may contact the department in charge of personal data protection by sending an email to: RGPD@groupe-sofival.com